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    Frequently Asked Questions

    MOST POPULAR QUESTIONS

    WHEN WILL MY CARROLL’S ORDER SHIP?

    Orders are usually processed and shipped within 3-5 business days (M-F) of purchase. Shipping time for custom/handmade pieces may take longer, details of which can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the email. Additionally, you can find the tracking number by clicking "My Account" and then "My Orders."

    WHO DO I CONTACT FOR PRESS INQUIRIES?

    For all press inquiries email press@carrollsjewelers.com.

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